OrbitonCS is the AI intelligence layer for Customer Success teams — automating retention playbooks, churn RCA, QBR generation, and support workflows in minutes, not days.
Not another dashboard. An AI co-pilot that thinks, acts, and retains — so your team can focus on relationships, not reports.
Six intelligent playbooks automatically matched to every account — Price, Adoption, POC Change, CSM Gap, Requirements, and Low Business. Right action, right time.
44-column root cause analysis generated in minutes from your support inbox. Five-Why framework. AI-filled fields. One-click export. No more manual post-mortems.
Executive-grade 10-slide QBRs built from live account data. ROI benchmarks, health scores, mutual action plans — ready in minutes, not hours.
A CS-trained AI that answers process questions, drafts emails, explains RCA frameworks, and coaches your team — available instantly, always on.
Real-time account health pulled from your CS platform. Signals surface automatically. No manual data entry. No missed early warnings.
Connects with Totango, JIRA, Gmail, cPanel, Power BI and your ticketing stack. One interface. All your CS context. Zero switching.
Plug in your Totango, ticketing tool, and support inbox. OrbitonCS pulls live account health, open issues, escalations, and usage signals automatically — no manual data entry required.
Our multi-agent AI pipeline triages every account in real time — matching risk signals to the right playbook, generating RCA from ticket patterns, and flagging accounts before they escalate.
CSMs get a clear next action — not a dashboard to interpret. Playbooks are pre-built. QBRs are pre-generated. RCAs are pre-filled. Your team spends time on relationships, not reporting.
OrbitonCS is built modularly — live today, expanding every quarter.
AI-matched playbooks for 6 churn risk types with full checklist and timeline
44-column automated root cause analysis from support inbox data
10-slide executive QBR built from live account health and metrics
Structured offboarding workflows with AI-assisted exit documentation
AI review of CS calls with coaching recommendations and sentiment scoring
Upsell and cross-sell opportunity detection from usage and health signals
Onboarding milestone automation with AI risk flags and delay prediction
Ticket pattern analysis, SLA prediction, and auto-response drafting
Automated weekly CS health reports for leadership with trend analysis
We're opening access to a select group of CS leaders first.
Join the waitlist and we'll reach out personally.
No spam. No pitches. Just early access.